Committed to handling your complaint...
As a Workerslife customer you can expect to be treated with care and respect. Whilst we certainly can’t claim to always get things right, we try our absolute best to deliver on your expectations.
If you are unhappy with your experience, it is important for you to let us know.
Step One How to complain...
To let us know about your complaint you may use any one of the following channels below.
Click on the link below and complete an online form via the Workerslife website www.workerslife.co.za
Refer to your policy wording as well as schedule of insurance, to obtain the relevant contact details and complaints procedure.
Send an email tocomplaints@workerslife.co.za
Contact the Workerslife switchboard on 012 305 7400, where one of our agents will direct your complaint to the responsible area for resolution.
You may write to us at:Workerslife Complaints ManagerP.O. Box 11497, Hatfield, 0028.
Step Two How to escalate your complaint if you are not satisfied with our decision...
If you are still unhappy after you have asked us to review our decision, you may request for your complaint to be referred to the Compliance Department which will investigate your complaint objectively and independently.
Contact Number0861 520 520
Fax Number0861 530 530
Step Three Your option to refer your complaint for external dispute resolution...
If the complaint is still not resolved to your satisfaction by Workerslife and if you are still unhappy after following Step 1 or Step 2, you may submit your complaint to the relevant Ombudsman, subject to their area of jurisdiction.
FAIS (FINANCIAL ADVISORY AND INTERMEDIARY SERVICES) OMBUDSMAN
For complaints relating to the sale of your policy, or the intermediary services provided by the Financial Advisor or Broker who assisted you.
Tel No012 762 5000 / 086 066 3274
Fax No012 348 3447 / 012 470 9097
AddressThe FAIS Ombud P.O. Box 41 Menlyn Park 0063
